Privacy Policy
Effective Date: October 27, 2025
Last Updated: October 27, 2025
Introduction
Hajj Umrah Bookings ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hajjumrahbookings.com and use our services.
Information We Collect
Personal Information:
- Name, email address, phone number, and mailing address
- Date of birth and passport details
- Travel preferences and special requirements
- Payment and billing information
- Emergency contact information
Automatically Collected Information:
- IP address, browser type, and device information
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information to:
- Process and confirm your Umrah booking reservations
- Arrange flights, accommodation, and transportation
- Process visa applications and related documentation
- Communicate important travel updates and confirmations
- Provide customer support and respond to inquiries
- Process payments and prevent fraudulent transactions
- Send promotional offers and newsletters (with your consent)
- Improve our website and services
- Comply with legal and regulatory requirements
Information Sharing and Disclosure
We may share your information with:
- Travel Partners: Airlines, hotels, and transportation providers necessary to fulfill your booking
- Visa Authorities: Saudi Arabian government agencies for visa processing
- Payment Processors: Secure third-party payment gateways for transaction processing
- Service Providers: Trusted vendors who assist in operating our business
- Legal Requirements: When required by law, court order, or government regulations
We never sell or rent your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard security measures including:
- SSL encryption for data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Employee training on data protection
- Encrypted storage of sensitive information
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt-out of marketing communications
- Withdraw consent for data processing
- Lodge a complaint with relevant data protection authorities
Cookies Policy
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Enable essential website functionality
You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States and Saudi Arabia. We ensure appropriate safeguards are in place for such transfers.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information:
Hajj Umrah Bookings
Email: privacy@hajjumrahbookings.com